Privacy policy

Data controller

• Sole trader: Andrea Higuita Caro
• Tax ID (NIF): ES61804591A
• Address: C/ Marina 297, Barcelona 08025
• Trade name: SoulClip Studio
• Contact for privacy requests: info@soulclipstudio.com

1. What data we process

We process the data you provide when you complete any of the forms on this site: your name, email, company or brand, and optionally your website and your phone/WhatsApp number (the latter only on the industry pages), together with the service you're interested in and any message you choose to write. If you use the plan forms on the service pages, we also process the answers you give about your project (for example volume of content, channels or budget range).

On submission, the form automatically attaches technical and source information so we can handle your request and understand how you reached us: the URL of the page you're writing from and the referring page, the date and time of submission, the language and industry of the page, and any campaign parameters in the URL (e.g. utm_*, gclid, fbclid, li_fat_id, ttclid, msclkid) when you arrive from an ad or campaign.

If you accept analytics and advertising cookies, we also process data about your browsing via Google Analytics 4 and the Meta Pixel (see section 7 and the Cookie Policy).

We do not request or process special categories of data, payment data, or data about minors. This site is aimed at companies and professionals.

2. Why we use your data and on what legal basis

• To handle your request and assess a possible collaboration. Basis: steps taken at your request prior to entering into a contract (Art. 6.1.b GDPR); and, where no contract follows, our legitimate interest in managing and responding to enquiries (Art. 6.1.f GDPR).
• To understand the source of your contact. Basis: our legitimate interest (Art. 6.1.f GDPR).
• To obtain aggregated visit statistics (page views, unique visitors and traffic sources) through Framer Analytics, which uses no cookies and does not identify anyone. Basis: our legitimate interest (Art. 6.1.f GDPR).
• To measure site usage and campaign performance via analytics and advertising cookies (Google Analytics 4, Meta Pixel). Basis: your consent (Art. 6.1.a GDPR), which you may withdraw at any time.
• To send you commercial communications, news and content from SoulClip Studio, only if you tick the relevant optional box on the form. Basis: your consent (Art. 6.1.a GDPR), which you may withdraw at any time.

3. How the form is sent and who receives your data

When you submit a form, your data is sent to SoulClip's contact-management system (Pipedrive) through an automation tool (n8n), which also emails us a notification. You can also write to us directly on WhatsApp or by email; in that case your message reaches us through that channel. In every case we process your data to handle your request under this policy.

The following providers are involved, acting on our behalf or as controllers of their own services:

• Framer B.V. (Netherlands): website hosting and publishing provider. It processes connection data (such as your IP address) to provide the hosting service and produces anonymous, aggregated visit statistics (Framer Analytics) without cookies. It acts as our processor under an Art. 28 GDPR agreement.
• Pipedrive (CRM): stores your enquiry and its follow-up (contact details, the answers and message you send, and our notes). Our account is hosted in the European Union. It acts as our processor under an Art. 28 GDPR agreement.
• n8n (workflow automation): receives the form data, passes it to Pipedrive and sends us the email notification. It is software we run ourselves on a server hosted by Hostinger, so it is not a separate provider.
• Hostinger (server hosting): hosts the server where our n8n installation runs, in a data centre in France (European Union). It acts as our processor under an Art. 28 GDPR agreement.
• Calendly. If you book a call through the calendar on this site, Calendly processes the name, email and details you enter to manage the booking, and may set cookies, which are only activated with your consent (see the Cookie Policy).
• Meta (WhatsApp). If you message us on WhatsApp, your message and phone number are processed through WhatsApp under Meta's terms and privacy policy.
• Meta (Meta Pixel). If you accept advertising cookies, Meta processes data about your browsing for campaign measurement and remarketing.
• Google (Google Analytics 4). If you accept analytics cookies, Google processes data about your use of the site for measurement.
• Google (Google Workspace). If you contact us by email, or when a form notification reaches us, it is handled in SoulClip's professional inbox on Google Workspace.
• Brevo (email delivery, France, European Union). If you tick the optional box on the form, it manages your email address to send you our communications. It acts as our processor under an Art. 28 GDPR agreement. You can unsubscribe at any time using the link in every email.

We do not share your data with third parties for purposes other than those described, except where legally required.

4. International transfers

• Some providers above (Google and Meta, including Google Analytics 4 and the Meta Pixel, and also Calendly, depending on where it hosts its service) may process data in the United States. These transfers rely on the adequacy decision under the EU–US Data Privacy Framework, to the extent those providers are certified under it. The data you send us through our forms is stored in the European Union: Pipedrive hosts our account there and our automation server is in France.
• The member of SoulClip's sales team who handles requests works from Colombia and may access your data to reply and follow up. Colombia is not covered by an EU adequacy decision, so this transfer relies on appropriate safeguards in the form of the European Commission's Standard Contractual Clauses (Implementing Decision (EU) 2021/914). You can request a copy at info@soulclipstudio.com.

5. How long we keep your data

• If your contact does not lead to a client relationship, we keep your data for a maximum of 12 months from the last contact, unless you ask us to delete it sooner. This includes the record in our contact-management system.
• If you become a client, we keep your data for the duration of the relationship and, afterwards, for the applicable statutory limitation periods (generally up to 6 years for commercial and accounting records, plus applicable tax periods).
• Campaign parameters (utm_*, fbclid, gclid, etc.) are stored with your request so we know which campaign you came from, and are deleted with it, within the 12-month period stated above at the latest.
• Cookie data is kept for the periods stated in the Cookie Policy.

6. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability, and withdraw your consent at any time, by writing to info@soulclipstudio.com. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. Cookies

This site uses cookies and similar technologies, including analytics (Google Analytics 4), advertising (Meta Pixel) and, if you open the booking calendar, scheduling (Calendly) cookies, which are only activated with your consent via the cookie banner. You can accept, reject or configure your choice at any time. Full details are in our Cookie Policy.

The site also uses a technical sessionStorage flag, needed to avoid repeating the intro animation within a session; it is cleared when you close the tab, does not identify you and, being strictly technical, does not require consent.

The site also stores your cookie choice in your browser's local storage (localStorage), so we don't ask you again on every visit. It is strictly necessary and does not require consent. Framer Analytics statistics use no cookies or persistent identifiers.

8. Minors

This site and our services are aimed at companies and professionals, not minors. We do not knowingly collect data from minors.

9. Changes to this policy

We may update this policy to reflect legal or processing changes. The current version will be published on this page with its last-updated date.